![]() The incident is to be processed as quickly as possible because a continuing malfunction can seriously disrupt the entire productive business flow.Īn incident should be categorized with the priority “medium” if normal business processes are affected. For example users cannot access the system, a go-live cannot be completed, users complete data is not accessible, etc. This is caused by incorrect or inoperable functions in the SAP system that are required immediately. To ensure 24/7 processing, the incident must be written in English.Īn incident should be categorized with the priority “high” if normal business processes are seriously affected.The problem should be described in as much detail as possible: the incident should contain instructions about how to simulate the problem.A contact person must be available to provide information about the problem. ![]()
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